Terms & Conditions

These Terms and Conditions ("Terms") govern the relationship between Zuswin ("the Company", "we", "us", or "our") and any individual ("Player", "User", "you", or "your") who accesses, registers on, or otherwise uses the Zuswin online gaming platform accessible at zuswin.cam and any associated mobile applications or services.

By registering an account, making a deposit, placing a wager, or accessing any content on the Zuswin platform, you irrevocably agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the platform and close your account.

These Terms are effective as of 1 January 2026 and supersede all prior versions. Zuswin reserves the right to amend these Terms at any time. Continued use of the platform following notification of any amendment constitutes your acceptance of the revised Terms.

For the purposes of these Terms, the following definitions apply:

• "Platform" refers to the Zuswin website at zuswin.cam, its mobile application, and all related services, tools, and content made available to registered users.
• "Account" refers to the registered user account created by a Player upon completing the registration process on the Platform.
• "Player Funds" refers to all MYR or cryptocurrency balances held within a Player's Account, including deposited funds, bonus credits, and winnings pending withdrawal.
• "Bonus Credit" refers to any promotional balance, free bet, cashback, or other incentive credited to a Player's Account by the Company under a specific promotion.
• "Wagering Requirement" or "Rollover" refers to the total amount a Player must stake before Bonus Credit-derived winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity verification process required by the Company's licensing and anti-money laundering obligations.
• "MYR" means Malaysian Ringgit, the primary transactional currency of the Platform.
• "Prohibited Jurisdiction" refers to any territory from which access to or use of the Platform is restricted or prohibited by applicable law or by the Company's licensing terms.

To register and maintain an active Account on Zuswin, you must satisfy all of the following eligibility criteria at all times:

1. You are a natural person aged 21 years or above.
2. You are acting as principal and solely on your own behalf, and not as agent for any third party.
3. You have full legal capacity to enter into a binding agreement under the laws applicable to you.
4. You are not a resident or citizen of any Prohibited Jurisdiction.
5. You are not a current employee, director, officer, agent, or contractor of Zuswin, nor an immediate family member of any such person.
6. You have not previously had an Account on the Platform that was closed, restricted, or terminated by the Company for breach of these Terms.
7. You are not registered on any self-exclusion programme that covers online gambling platforms.

The Company reserves the right to request documentary evidence confirming your eligibility at any time. Failure to provide satisfactory evidence within a reasonable timeframe will result in Account suspension pending investigation.

Each eligible individual may register one Account only. The creation of multiple Accounts by the same individual — whether under the same or different identities — constitutes a material breach of these Terms and will result in the closure of all associated Accounts and forfeiture of any balances therein.

During registration, you are required to provide accurate, complete, and current personal information including your full legal name as it appears on your government-issued identity document, your date of birth, a valid email address, and a Malaysian mobile number. You undertake to promptly update your Account information if any details change.

You are solely responsible for maintaining the confidentiality and security of your Account login credentials. You agree to notify Zuswin immediately at [email protected] in plain correspondence if you suspect unauthorised access to your Account. The Company accepts no liability for losses arising from your failure to maintain adequate security over your login credentials.

Zuswin reserves the right to refuse, suspend, or terminate any Account registration at its sole discretion, without obligation to provide specific reasons, provided that any undisputed Player Funds held in a suspended Account will be returned to the registered payment method upon satisfactory identity verification.

In compliance with international anti-money laundering ("AML") standards and our licensing obligations, Zuswin is required to verify the identity, age, and source of funds of all registered players. This process is collectively referred to as Know Your Customer ("KYC") verification.

Standard KYC verification requires submission of the following documents:

• Proof of Identity: A clear copy of your valid Malaysian MyKad, Passport, or Driver's Licence showing your full name, photograph, and date of birth.
• Proof of Address: A recent utility bill, bank statement, or government correspondence dated within the past three months, showing your name and residential address.
• Proof of Payment Method: Confirmation of ownership of any bank account, e-wallet (such as Touch 'n Go eWallet, Boost, or GrabPay), or DuitNow-registered mobile number used for deposits or withdrawals.

Enhanced due diligence may be required for high-volume accounts or where transaction monitoring flags unusual activity. In such cases, Zuswin may request additional documentation including but not limited to source of wealth declarations, bank statements covering a three-to-six month period, or payslip evidence.

All KYC documentation is handled in strict confidence in accordance with our Privacy Policy. Documents are processed and stored using AES-256 encryption and are never shared with third parties except as required by our licensing obligations or applicable law.

Zuswin operates exclusively in Malaysian Ringgit (MYR) for all standard account transactions. The following payment methods are currently supported:

• DuitNow Transfer (all participating Malaysian banks)
• FPX (Financial Process Exchange) — Maybank2u, CIMB Clicks, Public Bank, Hong Leong Bank, RHB, and others
• Touch 'n Go eWallet
• Boost eWallet
• GrabPay
• USDT TRC20 (cryptocurrency, subject to prevailing MYR conversion rate at time of transaction)

The minimum deposit amount is RM 30 for e-wallet and FPX methods. Cryptocurrency deposits carry a minimum equivalent of approximately MYR 100 due to network fees. The Company does not charge a transaction fee on deposits, though your bank or payment provider may apply their own service charges.

Withdrawals are processed to the same payment method used for the most recent deposit, subject to KYC clearance. Standard processing time is within 24 hours of approval for verified accounts. VIP Gold members receive processing within 12 hours; Diamond VIP members within 6 hours. The minimum withdrawal amount is RM 50. Players may submit one withdrawal request per 24-hour period unless their Account tier provides otherwise.

Zuswin offers various promotions including welcome bonuses, reload bonuses, cashback rewards, and VIP programme benefits. All promotions are subject to the specific terms published alongside each offer at the time of activation, which form part of these Terms by incorporation.

The following general conditions apply to all bonuses and promotional credits:

• Bonus credits are credited to the Bonus Wallet and are subject to a minimum wagering requirement before conversion to withdrawable funds.
• Wagering requirements typically range from 10x to 25x the bonus amount, as stated in the individual promotion's terms. Slots contribute 100% toward rollover; most table games and live casino games contribute 10% to 20%.
• Bonus credits expire 30 days from the date of crediting unless otherwise specified. Expired bonus credits and associated winnings are forfeited without recourse.
• Zuswin reserves the right to withdraw any bonus offer at any time prior to a Player claiming it, and to reclaim bonus credits and any winnings derived therefrom if it has reasonable grounds to suspect abuse or manipulation of the promotion.
• Only one bonus may be active per Account at any time. Claiming a new bonus whilst a prior rollover requirement remains unfulfilled will result in forfeiture of the prior bonus balance.

Bonus abuse includes but is not limited to: creating multiple accounts to claim first-deposit bonuses more than once, using arbitrage betting strategies to minimise risk whilst meeting rollover conditions, and colluding with other players to circulate bonus funds.

All wagers placed on Zuswin — including sports betting markets (Liga Super Malaysia, EPL, UFC, and other leagues), live casino games, RNG slots, and virtual sports — are subject to the specific product rules published within the relevant game or betting market interface.

The following general betting rules apply across all product categories:

• All wagers are final once confirmed. Cancellation of bets after confirmation is not permitted except in circumstances where an event is abandoned, postponed, or a manifest error has occurred.
• Manifest errors — including but not limited to incorrect odds, incorrect game parameters, or software glitches — do not give rise to a valid claim. Zuswin reserves the right to void any wager affected by a manifest error and return the staked amount to the Player's Account.
• In the event of a dispute regarding the outcome of a game or sporting event, Zuswin's records shall be determinative, subject to the formal dispute procedure set out in Section 14.
• Maximum win limits per bet, per day, and per withdrawal cycle apply and are set out within the individual game or market interfaces. These limits may vary by Account tier.
• Zuswin reserves the right to limit, refuse, or void any wager at its sole discretion where it has reasonable cause to believe the wager has been placed in contravention of these Terms or applicable law.

The following actions constitute a material breach of these Terms and may result in immediate Account suspension, permanent closure, forfeiture of balances, and referral to applicable law enforcement authorities:

• Registering or using an Account if you are under the age of 21.
• Providing false, misleading, or fraudulent identity or payment information.
• Registering more than one Account, whether under your own name or any alias.
• Colluding with other players or third parties to manipulate game outcomes or exploit bonus structures.
• Using automated software, bots, scripts, or AI-assisted tools to place wagers or navigate the Platform.
• Exploiting software glitches, errors, or loopholes for financial gain.
• Engaging in or facilitating any form of money laundering, structuring, or financial crime through the Platform.
• Accessing the Platform from a Prohibited Jurisdiction using VPN, proxy, or other circumvention technology.
• Threatening, harassing, or abusing Zuswin staff, agents, or other players.

All content on the Zuswin Platform — including but not limited to software, code, graphic designs, logos, trade names, game interfaces, odds data, statistical content, written materials, and audiovisual elements — is the exclusive property of Zuswin or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal recreational purposes only, in accordance with these Terms. This licence does not include any right to:

• Copy, reproduce, distribute, or publicly display any Platform content.
• Modify, adapt, translate, or create derivative works from any Platform content.
• Reverse-engineer, decompile, disassemble, or extract source code from any part of the Platform.
• Use any Zuswin trade name, logo, or branding in any manner without prior written consent.

Any unauthorised use of the Platform's intellectual property will constitute infringement and may give rise to civil and criminal liability.

To the fullest extent permitted by applicable law, Zuswin shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of or inability to use the Platform, including but not limited to:

• Loss of anticipated winnings due to Platform downtime, technical errors, or internet connectivity failures.
• Losses arising from unauthorised access to your Account where you have failed to maintain reasonable security over your credentials.
• Any reliance on information, statistics, or odds data displayed on the Platform.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers including banks, e-wallet operators, or FPX network disruptions.

Nothing in these Terms shall operate to exclude or limit any liability that cannot be excluded under applicable Malaysian consumer protection law or any liability for fraud or wilful misconduct by the Company.

In any event, the total aggregate liability of Zuswin to any individual Player in connection with their use of the Platform shall not exceed the value of verified Player Funds held in their Account at the time the relevant claim arises.

Zuswin is committed to promoting responsible gambling and takes its duty of care to players seriously. The Company provides the following tools to all registered players at no charge:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps through the Account Settings panel. Limit reductions take effect immediately; increases are subject to a 7-day cooling-off period.
• Session Time Reminders: Customisable reminders notify you when a specified session duration has elapsed.
• Self-Exclusion: Players may request self-exclusion for periods of 30 days, 90 days, 180 days, 1 year, or permanently. Self-exclusion requests must be submitted in writing to [email protected] (plain text — not a clickable link) and take effect within 24 hours.
• Reality Checks: Pop-up notifications displaying time elapsed and net session results are available from Account Settings.

If you or someone you know may be experiencing problem gambling, we encourage you to seek assistance. Responsible gambling support is available in Malaysia through relevant helpline services. Zuswin's dedicated Responsible Gambling page provides additional guidance, tools, and resources.

Zuswin will never market to players who have voluntarily self-excluded or who have requested to be removed from promotional communications.

Zuswin reserves the right to modify, update, or replace any part of these Terms at any time. Where a proposed amendment is material — meaning it substantially affects Player rights, obligations, or financial interests — the Company will provide at least 14 days' advance notice via the email address registered to your Account or through a prominent notice on the Platform.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept a material amendment, you may close your Account prior to the effective date and withdraw any confirmed Player Funds balance through the standard withdrawal process.

Non-material amendments — such as clarifications, typographic corrections, or updates to contact information — may take effect immediately upon publication without prior notice.

The current version of these Terms is always accessible at zuswin.cam/terms-conditions. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

These Terms and any dispute or claim arising out of or in connection with them — whether contractual, tortious, statutory, or otherwise — shall be governed by and construed in accordance with the laws applicable under the Company's international gaming licence jurisdiction.

Before escalating any dispute to formal proceedings, Players are required to follow the internal complaints procedure as follows:

1. Step 1 — Initial Contact: Submit a written complaint to the Zuswin Support team via live chat or by email ([email protected] — plain text, not a link) within 14 days of the relevant transaction or event. Include your Account username, a description of the dispute, and any supporting evidence.
2. Step 2 — Acknowledgement: The Company will acknowledge receipt of your complaint within 48 hours and assign a reference number.
3. Step 3 — Investigation & Response: A full written response will be provided within 14 business days. Where the matter is complex and requires extended investigation, the Company will notify you of the expected resolution timeline.
4. Step 4 — Escalation: If you remain dissatisfied with the Company's response after completion of Steps 1–3, you may request escalation to the Company's independent compliance officer for a final review.

All dispute records, account logs, game outcome data, and transaction histories maintained by Zuswin shall serve as primary evidence in any dispute resolution proceeding.

For questions, clarifications, or concerns relating to these Terms and Conditions, please contact the Zuswin support team through the following channel:

• Live Chat: Available 24 hours a day, 7 days a week through your Account dashboard. This is the fastest method for all account-related queries.
• Email: [email protected] (plain text — do not click; copy and paste into your email client). Response time is within 24 hours on business days.

For formal legal notices, complaints, and data subject access requests, please direct correspondence in writing to the Compliance Department via the email address above, with the subject line clearly marked "Formal Notice — [Your Account Username]".

Zuswin does not accept walk-in correspondence or telephone inquiries. All formal communications must be submitted in writing to ensure proper documentation and traceability.